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Refund policy
At AlaRoma, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re happy to assist with returns and refunds under the following terms:
Returns
- Returns are accepted within 7 days of purchase.
- The item must be in its original packaging, unopened, and in the same condition you received it.
- To initiate a return, please contact our customer service team at info@alaroma.co.za.
Refunds
- Once we receive and inspect your returned item, we will notify you of the refund approval.
- Approved refunds will be processed within 1–3 business days, and the amount will be credited to your original payment method.
Conditions for Returns
- Products that have been opened, used, or damaged after delivery are not eligible for return or refund.
- Refunds will not include shipping costs unless the product was defective or damaged upon arrival.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We’ll arrange a replacement or refund at no additional cost.
For any questions or assistance, please reach out to our support team at info@alaroma.co.za.